All products sold on www.halcyonfireplaces.co.uk
are brand new and supplied by Halcyon Fireplaces.

Manufacturer Warranty

Kratki provides the following warranties:

• 5-year warranty covering the proper functioning of the fireplace stove from the date of purchase.
• 1-year warranty covering fireplace grates and seals.

Please note: Heat-resistant ceramics, including fireplace glass, are not covered under the warranty.

Warranty Conditions

To maintain the validity of the warranty:

• The fireplace must be installed and operated strictly according to Kratki’s official installation and operating instructions.
• All relevant UK building and chimney regulations must be followed.
• All fireplaces must be installed and signed off by a HETAS approved installer where applicable.

Making a Warranty Claim

Any warranty claims are handled directly by Kratki in line with their official policy. Halcyon Fireplaces is happy to assist customers in liaising with the manufacturer where required.

Your Statutory Rights

In addition to any manufacturer warranty, your purchase is fully protected under your statutory rights as a consumer under the Consumer Rights Act 2015. This means your goods must be as described, of satisfactory quality, and fit for purpose.

These statutory rights are not affected by any manufacturer warranty and remain fully in place when purchasing from Halcyon Fireplaces.