Halcyon Fireplaces
We aim to deliver every order safely, securely and as quickly as possible. This page explains how we process, dispatch and deliver orders placed through Halcyon Fireplaces.
Simple, Clear Pricing
We offer free standard UK delivery on all orders over £300.
Orders below £300 are subject to a delivery charge of £10.
Any applicable delivery charge will always be displayed clearly at checkout before payment is completed.
How Your Order Arrives
Most fireplaces are delivered securely on a timber pallet using a kerbside delivery service.
Kerbside delivery means the driver will unload your order to the nearest safe and accessible point outside your property. Delivery drivers are not insured to move goods inside your home or property.
Because fireplaces are large and heavy products, customers are responsible for arranging suitable assistance to move the goods safely after delivery.
Smaller items and accessories may be delivered separately using Royal Mail, Parcelforce or another suitable courier.
Tracking information will be provided by email where it is available.
Different items from the same order may occasionally arrive in separate deliveries.
From Order to Delivery
Most orders are dispatched within 3–5 working days, unless a different lead time is displayed on the relevant product page.
Once your order has been dispatched, tracking information will be provided by email where available.
When We Deliver
Keeping You Informed
Where possible, we or our delivery partner will contact you in advance to arrange or confirm a delivery date.
Please provide a valid telephone number and email address when placing your order so that we can contact you if required.
Please Check Before Ordering
Please ensure there is suitable access for the delivery vehicle before placing your order.
Let us know in advance about any feature that may prevent a delivery vehicle from reaching a safe unloading point.
Important: If delivery cannot be completed because access is unsuitable or restrictions were not disclosed, additional delivery or re-delivery charges may apply.
Additional delivery or re-delivery charges may apply if:
If you need to change your delivery address or delivery arrangements, please contact us as soon as possible.
We request at least 24 hours' notice before the scheduled delivery date wherever possible.
Late changes may not always be possible and could result in additional charges or delivery delays.
All fireplaces are securely protected and strapped to timber pallets before dispatch to minimise the risk of damage during transport.
Unless otherwise agreed, all packaging materials and pallets become the responsibility of the customer once delivery has been completed.
Once an order has entered our fulfilment process, changes or amendments may not always be possible.
Where necessary, an order may need to be cancelled and placed again to ensure accurate processing.
Legal Protection
Nothing in this Delivery Information limits or affects your statutory rights.
Customers purchasing from Halcyon Fireplaces continue to benefit from the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and all other applicable UK consumer protection legislation.
This delivery information should be read alongside our Terms and Conditions and Returns and Refunds Policy.
Need Help?
Please contact us before placing your order if you have questions about delivery times, vehicle access, pallet delivery or any other delivery requirement.
Email: [email protected]
Telephone: 01992 934037
Website: www.halcyonfireplaces.co.uk
