Privacy Policy

Halcyon Fireplaces is a trading name of Halcyon Home Solutions Limited. We are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal data.

This policy applies when you use our website, contact us by email or telephone, interact with us on social media, or participate in promotions, competitions, or events organised by us.

Who We Are
Halcyon Home Solutions Limited is a company providing fireplaces, stoves, and related products. We are registered in England and Wales under Company Number 10753579.

Registered Address:
2 Warrenwood Industrial Estate
Hertford
SG14 3NU

Halcyon Home Solutions Limited, trading as Halcyon Fireplaces, is the data controller responsible for personal data collected through www.halcyonfireplaces.co.uk.

Our Commitment To You
We process personal data fairly, lawfully, and transparently. Your information is only collected and used for legitimate business purposes, including processing orders, improving customer experience, providing support, communicating with you, and complying with legal obligations.

How We Keep Your Data Secure
We use appropriate security measures to protect your personal data from unauthorised access, misuse, loss, or disclosure. Information transmitted through our website is encrypted where appropriate.

Any third party companies processing data on our behalf are required to keep your information secure and comply with applicable data protection laws.

In the event of a data breach where notification is legally required, we will inform the relevant authorities and affected individuals as necessary.

The Personal Data We Collect
Personal data means information capable of identifying you. We may collect and process the following information:

Name and contact details including email address, telephone number, and billing or delivery address.
Payment and transaction information relating to purchases made through our website.
Technical information such as IP address, browser type, operating system, and device information.
Information regarding your use of our website, including browsing activity and preferences.
Marketing preferences and communication choices.

We do not knowingly collect personal information from children under the age of 13.

How We Collect Your Data
We collect information directly from you when you place an order, complete forms on our website, contact us, subscribe to marketing communications, or participate in surveys or promotions.

We may also collect certain technical and usage information automatically through cookies and similar technologies.

In some cases, we may receive information from third party services including payment providers, delivery companies, analytics providers, and social media platforms.

How We Use Your Data
We only use personal data where permitted by law. Your information may be used to:

Process and fulfil orders.
Provide customer service and support.
Manage payments and deliveries.
Improve our products, website, and services.
Send updates, promotions, or marketing communications where permitted.
Comply with legal and regulatory obligations.

Marketing Preferences And Cookies
You may receive marketing communications from us if you have made a purchase, registered an account, requested information, or opted in to receive updates.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Our website uses cookies and similar technologies to improve website functionality, analyse website traffic, and personalise your browsing experience. Disabling cookies may affect certain features of the website.

We may use advertising and analytics services such as Google Analytics, Meta advertising services, and similar platforms to better understand website usage and improve advertising relevance.

Links To Other Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of external websites. You should review their privacy policies before providing any personal information.

How We Share Your Data
We may share your information with trusted third parties where necessary to operate our business and provide services to you. These may include payment providers, delivery companies, website service providers, marketing providers, analytics services, professional advisers, and legal authorities where required by law.

Where personal data is transferred outside the United Kingdom or European Economic Area, appropriate safeguards will be used to protect your information.

Your Rights
Under data protection law, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion of your data, restrict processing, object to processing, or request transfer of your data.

You also have the right to withdraw consent for marketing communications at any time.

Requests relating to your personal data will normally be responded to within one month, subject to identity verification where necessary.

If you are unhappy with how your data has been handled, you may contact the Information Commissioner’s Office.

Changes To This Privacy Policy
We may update this privacy policy from time to time. Any significant changes will be published on our website.

Contact Us
If you have any questions regarding this privacy policy or your personal data, please contact us at info@halcyonfireplaces.co.uk.

This privacy policy was last updated on 5 February 2026.