Lucy Wood Burning Fireplace Insert – 15kW

Warranty

All products sold on www.halcyonfireplaces.co.uk
are brand new and supplied by Halcyon Fireplaces as an authorised retail partner of Kratki.

All manufacturer warranties are provided directly by Kratki in accordance with their official warranty terms.

Kratki provides:

A 5-year manufacturer’s warranty covering the proper functioning of the fireplace stove from the date of purchase.

A 1-year warranty covering fireplace grates and seals.

The warranty does not cover:

Heat-resistant ceramics, including fireplace glass.

To maintain warranty validity, the fireplace must be installed and operated strictly in accordance with the manufacturer’s installation and operating instructions, and in compliance with all relevant UK building and chimney regulations.

Any warranty claims will be handled in line with Kratki’s official warranty policy. Halcyon Fireplaces will assist customers in liaising with the manufacturer where required.

Returns & Refund Policy

At Halcyon Fireplaces, we want you to be completely satisfied with your purchase. Due to the size, weight, and specialist nature of our fireplaces, returns must follow these guidelines:

Fireplaces cannot be returned if they have been installed or used.

Items must be unused, clean, dry, undamaged, and in the original packaging, including pallets and all protective materials.

Returns must be requested within 30 days of delivery.

A 20% restocking fee applies to all fireplace returns to cover handling, pallet collection, and processing costs.

Halcyon Fireplaces will arrange collection of the fireplace from your property at a pre-agreed date and time. Please ensure someone is available to assist if required.

Refunds

Refunds are processed only once the returned fireplace has been collected and inspected.

Refunds will be credited to the original payment method used for your order.

Refunds are typically processed within 3–5 working days after inspection, although your bank or card provider may take additional time to reflect the funds.

Important Notes

Fireplaces are heavy and delivered on pallets. Collection will always be arranged by Halcyon Fireplaces to ensure safety and convenience.

The 20% restocking fee covers the costs of handling, transport, and processing the return.