- Wood Burning Fires
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The Lucy
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The Oliwia
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The Echo
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£4,582.00 inc VAT
In Stock
The Lucy Wood Burning Boiler Fireplace Insert 20kW is a powerful central heating solution designed for large homes and high demand heating systems. Featuring a TERMOTEC lined combustion chamber, double deflector system and integrated water heat exchange, it delivers exceptional efficiency and strong heat output. Its double glass front and large viewing panel provide excellent flame visuals while improving heat performance.
In Stock
The Lucy Wood Burning Boiler Fireplace Insert 20kW is a high output heating solution designed for larger homes requiring powerful and efficient central heating performance. Built from high quality steel and engineered for demanding use, this premium boiler insert delivers exceptional heat transfer, making it an ideal choice for integrating a real wood fire into a domestic heating system.
At the core of the Lucy is a highly efficient water heating system that captures a significant portion of heat from the flue gases and transfers it directly into a central heating circuit. This ensures maximum energy recovery from every burn, providing strong whole home heating performance while reducing reliance on conventional energy sources.
The combustion chamber is lined with TERMOTEC, a heat accumulating material that increases internal temperatures and improves overall combustion efficiency. Combined with a double deflector system that extends the exhaust gas path, the Lucy achieves cleaner, more complete burning while enhancing heat output and reducing emissions in line with modern Ecodesign standards.
A built in external air intake ensures a controlled and consistent air supply, making the insert suitable for modern airtight homes and properties with mechanical ventilation systems. The triple air combustion system, including primary air, secondary air and a dedicated air wash curtain, supports efficient combustion while helping to maintain a clearer view of the flames for longer.
Designed for practicality and everyday use, the Lucy features a movable grate system for easier cleaning and maintenance. The ergonomic perforated handle reduces heat transfer, improving safety and comfort during operation. Adjustable legs and a 360 degree flue outlet provide installation flexibility across a wide range of fireplace configurations.
A double glass front enhances both performance and visual appeal, improving heat radiation into the room while reducing soot build up on the glass surface. The large heat resistant ceramic glass panel, rated up to 660°C, offers a clear and immersive view of the fire, creating a strong visual focal point within any interior.
Fully compliant with Ecodesign and BImSchV 2 standards, the Lucy Boiler Fireplace Insert delivers environmentally responsible heating with low emissions, high efficiency and powerful performance. It is a robust and reliable solution for homeowners seeking serious heating capability combined with modern fireplace design.
All products sold by Halcyon Fireplaces are brand new and supplied by Halcyon Fireplaces as an authorised retail partner of KRATKI.
Eligible products are supplied with the applicable KRATKI manufacturer warranty, subject to the manufacturer’s official warranty terms and any product-specific exclusions.
KRATKI provides:
The manufacturer warranty does not cover heat-resistant ceramics, including fireplace glass, except where otherwise stated in the applicable warranty terms.
To maintain the validity of the manufacturer warranty, the appliance must be installed, operated and maintained in accordance with the manufacturer’s instructions and all applicable UK building, ventilation and chimney regulations.
Halcyon Fireplaces will assist customers with valid warranty claims and, where appropriate, liaise with KRATKI on the customer’s behalf.
The manufacturer warranty is provided in addition to, and does not affect, your statutory rights under UK consumer law.
At Halcyon Fireplaces, we want you to be satisfied with your purchase. Due to the size, weight and specialist nature of fireplaces, returns must be handled carefully.
To request a return, please contact us within 30 days of delivery.
For online consumer orders, your statutory cancellation rights include the right to notify us that you wish to cancel within 14 days of receiving the goods. You then have a further 14 days to return the goods.
Returned items must be kept in good condition and, where reasonably possible, returned with their original packaging, pallet and protective materials.
Fireplaces that have been installed, connected, used or damaged after delivery may not be eligible for a change-of-mind return. This does not affect your rights where goods are faulty, damaged on arrival, incorrectly supplied or not as described.
Halcyon Fireplaces can arrange collection from your property at a pre-agreed date. The cost of collecting a non-faulty change-of-mind return will be confirmed before collection and may be deducted from the refund where permitted by law.
No collection charge or restocking charge will apply where goods are faulty, damaged on arrival, incorrectly supplied or not as described.
Where returned goods show handling beyond what would reasonably be permitted when examining them in a shop, we may make a lawful deduction for any reduction in value.
Refunds will be processed after the returned goods have been received or collected and inspected.
Refunds will be made to the original payment method.
Where the statutory cancellation right applies, refunds will be issued within 14 days of receiving the returned goods or receiving acceptable evidence that the goods have been returned.
Where applicable, the original standard delivery charge will also be refunded. Additional charges paid for an enhanced or expedited delivery service are not refundable beyond the cost of standard delivery.
Banks and card providers may take additional time to display the refunded amount.
Fireplaces are heavy and are often delivered on pallets. For safety and to reduce the risk of damage, we recommend using the collection service arranged by Halcyon Fireplaces.
Any collection cost or deduction will be explained clearly before the return is completed.
Nothing in this policy limits or excludes your statutory rights.
FREE standard UK delivery is available on orders over £300. Orders below £300 are charged £10.
Most fireplaces are delivered on a pallet using a kerbside delivery service. The driver will unload the order to the nearest safe and accessible point outside the property but cannot move the fireplace inside.
Most orders are dispatched within 3–5 working days unless a different lead time is shown on the product page. Deliveries are normally made Monday to Friday between 9:00am and 5:00pm.
Please make sure there is suitable vehicle access and that someone is available to accept the delivery. Additional charges may apply for missed deliveries, unsuitable access or late changes to delivery arrangements.
Smaller items and accessories may be sent separately by Royal Mail, Parcelforce or another suitable courier.
For full delivery terms, access requirements and important information, please visit:
https://halcyonfireplaces.co.uk/delivery-information/
Nothing in this information affects your statutory consumer rights.
Authentic fireplaces and accessories supplied through an authorised KRATKI Retail Partner.
Based in Hertfordshire with knowledgeable UK customer and technical support.
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Reliable nationwide delivery with clear updates throughout your order.
