- Freestanding
-
- Inserts
-
-
The Lucy
-
The Oliwia
-
-
- Bioethanol
-
-
The Echo
-
The November
-
-
At Halcyon Fireplaces, we want you to be completely satisfied with your purchase. Due to the size, weight, and bespoke nature of our fireplaces, returns must follow these guidelines:
Fireplaces cannot be returned if they have been installed or used.
Items must be unused, clean, dry, undamaged, and in the original packaging, including pallets and protective materials.
Returns must be made within 30 days of delivery.
A 20% restocking fee applies to all fireplace returns to cover handling, pallet collection, and processing costs.
We will arrange collection of the fireplace from your property at a pre-agreed date and time. Please ensure someone is available to assist if needed.
Customers must inspect their fireplace immediately upon delivery. Any damage or defect must be reported to Halcyon Fireplaces within 24 hours of delivery.
Claims for damage reported after this 24-hour period may not be accepted, as the fireplace could have been damaged after delivery by the customer or during handling on-site.
By accepting delivery, the customer acknowledges the fireplace was delivered in satisfactory condition unless reported within the required timeframe.
Refunds are only processed once the returned fireplace has been collected and inspected.
Refunds will be credited to the original payment card used for your order.
Refunds typically take 3–5 working days to process, though your bank may take longer to reflect the amount.
Fireplaces are heavy and delivered on pallets. Collection will be arranged by Halcyon Fireplaces to ensure safety and convenience.
The 20% restocking fee covers the costs of handling, transport, and processing the return.
Halcyon Fireplaces reserves the right to refuse liability for any damage claims reported after the 24-hour period following delivery.
