Privacy Policy

Privacy Policy

Halcyon Fireplaces is a trading name of Halcyon Home Solutions Limited. We are committed to protecting and respecting the privacy of your personal data, and this privacy notice explains how your data is collected, used, transferred and disclosed by us. It applies to data collected when you use our website, interact with us via email, phone, or social media, or participate in our promotions, competitions or events. It covers: the personal data we collect, how we collect your data, how we use your data, marketing preferences, adverts and cookies, links to other websites and third parties, how we share your data, your rights, changes to this privacy notice, and how to contact us.

Who are Halcyon Home Solutions Limited?

Halcyon Home Solutions Limited is a business providing fireplaces, stoves, and related products and is registered in England & Wales Company No. 10753579 at 2 Warrenwood Industrial Estate, Hertford, SG14 3NU. Halcyon Home Solutions Limited (referred to as “we”, “us” and “our”) is the controller responsible for your personal data collected through www.halcyonfireplaces.co.uk. Our Data Protection Officer’s contact details are provided in the “How to Contact Us” section below.

Our commitment to you

We process your personal data fairly, lawfully, and transparently. We collect and use your personal data for purposes including fulfilling your orders, improving your browsing experience, personalising marketing, enhancing our services, and meeting legal obligations.

How we keep your data safe and secure

We have appropriate security measures to protect your data from loss, misuse, or unauthorised access. Data transmitted between your browser and our website is encrypted. Any third party processing your data on our behalf is contractually required to protect your information and comply with the law. In the event of a data breach, we will notify you and the relevant regulator where legally required.

The personal data we collect

Personal data is information that identifies you. We do not knowingly collect data from children under 13. We may collect: Identity Data (name, title, date of birth, occupation), Contact Data (email, address, phone), Financial Data (payment information), Transaction Data (orders, correspondence), Technical Data (device, IP, browser, OS), Profile Data (product interests, preferences), Usage Data (website/app interactions), and Marketing & Communications Data (your preferences and consents). We may also use Aggregated Data derived from your personal data for analytical purposes.

How we collect your data

Direct interactions – when you provide information via forms, purchases, newsletters, competitions, loyalty programmes, surveys, or enquiries. Automated technologies – cookies, server logs, and similar technologies collect Technical and Usage Data, including abandoned or incomplete requests. Third parties – we may receive data from analytics providers, affiliate networks, social media platforms, and payment or delivery services.

How we use your data

We process your data only when legally permitted: with your consent, to perform a contract, in our legitimate interests, or to comply with legal obligations. Your data is used to fulfil orders, provide customer support, personalise marketing, improve services, and communicate relevant offers.

Marketing preferences, adverts, and cookies

Marketing – you may receive marketing if you have registered with us, made a purchase, or opted in. You can opt out at any time via the unsubscribe link in emails or by contacting us. Cookies – we use cookies to enhance website functionality, improve user experience, and deliver relevant advertising. Disabling cookies may affect some website features. Online ads – we may target adverts based on your Contact, Technical, Usage, and Profile Data using tools such as Google Analytics, Facebook Custom Audiences, LinkedIn, and others. You may opt out via browser settings or third-party ad settings.

Links to other websites and third parties

Our website may link to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

How we share your data

We may share your data with parties including: service providers, payment processors, delivery providers, marketing and analytics providers, affiliates, potential buyers of our business, law enforcement for fraud prevention, and professional advisers. We may transfer data outside the European Economic Area with appropriate safeguards.

Your rights

You have rights including access, correction, erasure, restriction of processing, data portability, objection, and requesting human intervention for automated decision-making. Requests are responded to within one month, or longer if complex, with verification of identity as required. You may also lodge a complaint with the ICO.

Changes to this privacy notice

We may update this notice from time to time. Significant changes will be posted on our website or communicated via email.

How to contact us

For questions or concerns regarding your personal data, contact us via email at sales@halcyonfireplaces.co.uk or via our contact form on the website.

This privacy notice was last updated on 5th February 2026 (Version v1.0).